This policy explains how CNC Software Hub handles personal information when you browse our website, buy digital products, request activation, or contact customer support.
1. Who is responsible for your information
CNC Software Hub operates this website and is responsible for personal information it collects for customer service, order handling, and digital-product fulfillment. For privacy questions, contact [email protected].
2. Information we collect
- Order information: purchased products, order number, payment status, purchase date, and transaction references.
- Contact information: the email address or other contact details you choose to provide when ordering or requesting support.
- License and activation information: a Machine ID for a designated computer (one machine, one license key), and other technical details only where necessary to deliver, activate, or support a purchased license.
- Support messages: questions, troubleshooting details, and correspondence that you send us.
- Website technical data: basic connection and security logs, such as IP address, browser information, and request timestamps, where generated by our hosting or security providers.
3. How we use the information
We use the information to process and verify orders, deliver digital licenses, provide installation or activation support, respond to customer requests, address disputes and refunds, maintain security, and comply with legal, tax, or accounting obligations. We do not use license activation details for unrelated marketing.
4. Payment processing
Payments are processed by the payment provider identified at checkout, which may collect payment information under its own privacy terms. We typically receive payment confirmation and transaction details needed to fulfill and reconcile the order, not your complete card number or card security code. Please review the provider's privacy notice during checkout.
5. Sharing and service providers
We may share only the information reasonably necessary with payment processors, hosting and security providers, customer support or delivery systems, and providers assisting with license activation. We may also disclose information when required by law or to protect against fraud or abuse. We do not sell personal information to data brokers.
6. International processing
Because customers and technical service providers may be in different countries, information may be processed outside your country. Where applicable, we take appropriate steps to protect information under relevant data-protection laws.
7. Retention
We keep order and payment records for as long as needed for fulfillment, support, disputes, security, and applicable tax or accounting rules. Activation and support records are retained only for as long as reasonably necessary for those purposes and are deleted or anonymized when no longer required, subject to legal obligations.
8. Your choices and rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, or restriction of personal information, or to object to certain processing. Send your request to [email protected]; we may need to verify your identity before acting. Some information must be retained to meet legal or transactional requirements.
9. Cookies and security
Our website and infrastructure may use essential cookies or technical storage for website operation, security, and checkout. Any additional analytics or marketing technologies must be disclosed and, where necessary, require appropriate consent. We use reasonable measures to protect data, but no internet service can guarantee absolute security.
10. Updates and contact
We may update this policy as our services or legal obligations change. The revision date appears at the top of this page. For privacy inquiries, please email [email protected].